Faq's

What products does Shoptery sell?

Answer : Shoptery specializes in high-quality teddy bears and selected toys. Our products are chosen for softness, comfort, durability, and thoughtful design, making them perfect for gifts and special moments.

Where is Shoptery based?

Answer : Shoptery is a USA-based online store operated by William Sawyer LLC, located in California, United States.

Do you ship within the United States?

Answer : Yes. We currently ship within the United States only. International shipping is not available at this time.

Are your teddy bears safe for children?

Answer : Yes, absolutely! Our teddy bears are made from non-toxic, skin-friendly materials. We ensure that our products meet

How long does order processing take?

Orders are processed within 1 to 2 business days (Monday–Friday). Orders are not processed on weekends or public holidays.

How long does shipping take?

Answer : After order processing, shipping usually takes 3 to 5 business days. Total estimated delivery time is 4 to 7 business days (processing + shipping).

How much does shipping cost?

Answer : We offer Free Shipping on all orders within the United States. There are no hidden charges at checkout.

Can I track my order?

Yes! Once your order has been shipped, you will receive an email with a tracking number. Please allow 24-48 hours for the tracking information to update.

What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. The item must be unused and in its original packaging.

Do you charge a restocking fee?

No, we do not charge any restocking fees. Our restocking fee is $0.00.

How long does it take to get a refund?

Once we receive and inspect your return, the refund is processed within 5-10 business days back to your original payment method.

What payment methods do you accept?

We accept all major credit cards and secure payments through trusted third-party payment gateways. Shoptery does not store credit or debit card information on its servers.