Shipping policy

At Shoptery, we are committed to providing a transparent, reliable, and efficient shipping experience for all our customers. Please carefully review our detailed shipping policy to understand our order processing timelines, delivery schedules, transit fees, and tracking procedures.

1. Shipping Destinations & Limitations

• Domestic US Shipping: We ship exclusively to physical addresses within the continental United States.

• Excluded Locations: We do not offer international shipping at this time. Additionally, we cannot deliver to P.O. Boxes, APO, FPO, or DPO military addresses due to courier carrier restrictions on larger shipments.

2. Shipping Costs & Rates

• Standard Shipping: FREE ($0.00) on all orders across our store.

• Hidden Fees: There are no additional handling fees, packaging charges, or hidden fuel surcharges applied at checkout.

3. Processing, Transit & Delivery Timelines

• Order Cut-Off Time: 5:00 PM (Eastern Time), Monday through Friday. Orders placed after 5:00 PM ET will begin processing on the following business day.

• Handling / Processing Time: 1 to 2 business days (Monday – Friday). During this time, your items are inspected, securely packed, and handed over to our shipping carriers.

• Transit Time: 3 to 5 business days (Monday – Friday).

• Total Estimated Delivery Time: 4 to 7 business days from the date of purchase.

• Weekends & Holidays: Orders placed on weekends (Saturday and Sunday) or official US federal holidays will be processed on the next available business day.

4. Order Tracking & Confirmation

• As soon as your package is dispatched from our facility, an automated shipping confirmation email containing your tracking number and carrier details will be sent to your registered email address.

• Please allow up to 24 hours for the carrier's tracking link to update and show active scanning information.

5. Address Modifications & Order Cancellations

• Address Updates: If you notice an error in your shipping address, please contact our support team within 2 hours of placing your order at support@shoptery.store. Once an order has entered the handling or dispatch process, we cannot modify the delivery destination.

• Order Cancellations: Requests for cancellation must be submitted before the order is processed. If the item has already shipped, you may initiate a return upon delivery following our Return Policy guidelines.

6. Damaged, Lost, or Missing Shipments

• Damaged Packages in Transit: Inspect your shipment upon arrival. If your package arrives damaged or tampered with, please report it to us within 48 hours of delivery at support@shoptery.store with clear photographs of the damaged box and item.

• Lost or Stolen Packages: If your tracking details state "Delivered" but you cannot locate your package, please check around your property, with building management, or with neighbors first. If the package remains missing, notify us immediately so we can open an investigation with the carrier.

7. Store Contact Information

• Business Name: Shoptery

• Email Address: support@shoptery.store

• Phone Number: +1 301-424-1393

• Physical Address: 800 E Gude Dr Ste A, Rockville, MD 20850, United States

• Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time)