Welcome to the Shoptery FAQ page. Here you will find answers to common questions about our lighting products, order processing, shipping, returns, and payment security.

General Store Questions

Where is Shoptery located?

• Our physical business address is located at 800 E Gude Dr Ste A, Rockville, MD 20850, United States.

What are your customer support hours?

• Our customer support team is available Monday through Friday, from 9:00 AM to 5:00 PM (Eastern Time). We are closed on weekends and federal US holidays.

How can I contact customer support?

• You can reach us via email at support@shoptery.store or by phone at +1 301-424-1393 during our regular operating hours.

Shipping & Delivery

Do you offer free shipping?

• Yes, we offer FREE standard shipping ($0.00) on all orders delivered within the continental United States.

Where do you ship?

• We ship exclusively to physical addresses within the United States. We do not ship internationally or to P.O. Boxes, APO, FPO, or DPO addresses.

What is your order processing and delivery time?

• Cut-Off Time: 5:00 PM (Eastern Time), Monday – Friday.

• Handling Time: 1 to 2 business days (Monday – Friday).

• Transit Time: 3 to 5 business days (Monday – Friday).

• Total Estimated Delivery Time: 4 to 7 business days.

How do I track my order?

• Once your lighting fixture is packed and dispatched, we will send a shipping confirmation email containing your courier tracking number. Please allow up to 24 hours for the tracking link to activate.

Orders & Payments

What payment methods do you accept?

• We accept major credit and debit cards including Visa, Mastercard, American Express, Discover, and Diners Club, as well as electronic payment options like Shop Pay, Apple Pay, and Google Pay.

What currency are your prices in?

• All prices listed on our store are strictly displayed and billed in United States Dollars (USD).

Can I modify or cancel my order after placing it?

• If you need to correct your address or cancel an order, please contact us at support@shoptery.store within 2 hours of placing your order. Once an order enters processing or dispatch, changes cannot be made.

Returns & Refunds

What is your return policy window?

• We offer a 30-day return policy, meaning you have 30 calendar days after receiving your item to request a return.

Are there restocking fees on returned items?

• No, we do not charge any restocking fees ($0.00) on returned products.

Who pays for return shipping?

• If the return is due to our error (defective, damaged, or incorrect item), we provide a prepaid return shipping label at no cost. If the return is due to customer remorse or change of mind, the customer pays the actual return shipping cost.

How long does it take to receive a refund?

• Once your return is received and inspected at our Rockville facility, approved refunds are processed immediately. The credit will reflect on your original payment method within 3 to 5 business days.

Store Contact Information

• Business Name: Shoptery

• Email Address: support@shoptery.store

• Phone Number: +1 301-424-1393

• Physical Address: 800 E Gude Dr Ste A, Rockville, MD 20850, United States

• Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time)