Refund policy

At Shoptery, customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you are not entirely happy with your item, we are here to assist you with our straightforward return and refund procedures.

1. Return Window

• 30-Day Policy: You have 30 calendar days from the date your package is delivered to request a return.

• Expiration: If 30 days have passed since your package was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility & Product Condition To be eligible for a return, the item must meet the following criteria:

• The item must be unused, unworn, unwashed, and in the exact same condition that you received it.

• It must be returned in its original packaging along with all included tags, accessories, and documentation.

• Proof of purchase (such as your order confirmation email or receipt) is required to process your request.

Non-Returnable Items:

• Gift cards.

• Final sale or clearance items.

• Items damaged due to customer misuse, alterations, or improper handling.

3. How to Initiate a Return

1. Contact our customer support team via email at support@shoptery.store with your Order Number and the reason for the return.

2. If your return request is approved, our support team will provide you with a Return Merchandise Authorization (RMA) number and detailed shipping instructions on where to send your package.

3. Items sent back to us without prior authorization will not be accepted.

4. Return Shipping Costs & Restocking Fees

• Defective, Damaged, or Wrong Items (Merchant Fault): If the return is due to our error (e.g., defective, damaged in transit, or wrong item shipped), Shoptery will provide a prepaid return shipping label at no cost to you.

• Customer Remorse / Change of Mind: If you are returning an item due to a change of mind, ordering the wrong size/model, or no longer wanting the item, you will be responsible for paying the actual return shipping costs.

• Restocking Fee: We do NOT charge any restocking fees ($0.00) on returned items.

5. Inspection & Refund Process

• Inspection: Once your return is received at our Rockville facility, our quality control team will inspect the item within 2 business days.

• Notification: We will send you an email notification confirming receipt and whether your refund has been approved or rejected based on the item's condition.

• Refund Issuance: If approved, your refund will be processed immediately. A credit will automatically be applied to your original payment method within 5 business days, depending on your card issuer's policies.

6. Exchanges We only replace items if they are defective, damaged, or incorrect upon arrival. If you need to exchange an item for the exact same model, please email us directly at support@shoptery.store.

7. Late or Missing Refunds If you have not received a refund after 5 business days of approval:

• Check your bank account or credit card statement again.

• Contact your credit card company or bank, as processing times may vary before your refund is officially posted.

• If you have completed these steps and still have not received your refund, please reach out to us at support@shoptery.store.

8. Store Contact Information

• Business Name: Shoptery

• Email Address: support@shoptery.store

• Phone Number: +1 301-424-1393

• Physical Address: 800 E Gude Dr Ste A, Rockville, MD 20850, United States

• Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time)