Privacy policy

At Shoptery (accessible via support@shoptery.store), protecting the personal privacy and security of our customers and site visitors is a fundamental priority. This Privacy Policy details how we collect, use, safeguard, and disclose your personal information when you visit our website or make a purchase from our store.

1. Information We Collect

• Personal Identification Information: When you place an order, register an account, or contact customer support, we collect personal details including your full name, shipping address, billing address, email address, and phone number.

• Payment Data: Payment processing details (such as credit/debit card information) are collected strictly for order verification and transaction execution. All payments are handled by PCI-compliant third-party payment processors; we do not store full credit card numbers on our servers.

• Device & Usage Data: We automatically collect technical information about your device when you browse our site, including your IP address, browser type, operating system, time zone, referring pages, and interaction history via standard cookies and log files.

2. How We Use Your Information

• Order Fulfillment: To process transactions, handle payment authorizations, arrange domestic delivery, and send order confirmation and tracking details.

• Customer Support: To respond to your questions, process returns, handle billing inquiries, and resolve service requests efficiently.

• Site Security & Fraud Prevention: To verify orders, detect potential security risks, prevent unauthorized transactions, and maintain store safety.

• Legal Compliance: To meet legal, accounting, and tax obligations as required under applicable local, state, and federal US laws.

3. Cookies and Tracking Technologies

• Essential Cookies: Necessary for the basic functionality of our store, including maintaining items in your shopping cart and facilitating checkout.

• Analytics Cookies: Used to evaluate site usage, monitor traffic patterns, and analyze customer interaction to improve our website design and performance.

• Browser Settings: You can manage or disable cookie preferences directly through your web browser settings, although disabling essential cookies may impact certain website functionality.

4. Sharing & Disclosure of Personal Data

• Service Providers: We do not sell, trade, or rent your personal information to third parties. We share limited necessary data only with trusted partners who assist us in operating our business (e.g., payment gateways, shipping carriers, and hosting providers).

• Legal Requirements: We may disclose your information if required to do so by court order, government request, or applicable law to protect our legal rights.

5. Data Security & Retention

• SSL Encryption: Our website uses Secure Sockets Layer (SSL) encryption technology to safeguard sensitive customer data transmitted during checkout.

• Data Access Restrictions: Personal information is accessible only to authorized personnel who require access to perform specific business and administrative duties.

6. Contact Information

• Business Name: Shoptery

• Email Address: support@shoptery.store

• Phone Number: +1 301-424-1393

• Physical Address: 800 E Gude Dr Ste A, Rockville, MD 20850, United States

• Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time)